| Policies |
Please note: We must have policies to ensure a well run business but if you have any problems or question PLEASE contact us. As always our #1 GOAL is customer service Policies J&K Designs specializes in providing high quality products and friendly service at a fair price. If you have any questions on ordering, returns, or policies, please contact our customer service department by clicking the link below. please email here for any questions you might have Payments J&K Designs accepts payments of money order, checks or credit card -Paypal, Master Card ,Visa,Discover & American Express. ALL Orders must be prepaid and processed in order to receive your item. Your card will be charged at the time of purchase. If mailing payment with order, your order must be printed in full and accompany payment. If you have any questions on your order, please email our Customer Service Dept. cheryl@jkdesignsar.com Custom orders will take at least 3-5 weeks to fill. All Fabrics and products are based on availability and if are unavailable we will contact you to select another color choice and or item choice. Please note : Due to various monitor differences colors may vary. If you have any concerns about color please contact us. Shipping All orders will be shipped either by USPS or UPS . Overseas orders will need to choose UPS World Wide. Please be aware that once we ship your item we have no control over the length of time an item takes to arrive. Most carriers are diligent but we cannot be responsible for error on the shippers behalf. If you require a rush order please contact Cheryl - cheryl@jkdesignsar.com or @ 501.985.1246. Rush orders and express shipping will be extra and may not be available during certain times. If you require a different mode of shipping or have any questions about your order please contact us by phone @ 501.985.1246 or email cheryl@jkdesignsar.com Returns Returns must be sent freight pre-paid or they will be refused. Defective products must be returned to us in original packaging with all accessories. Returns must be received within 30 days of receipt of your order. Sorry, ABSOLUTELY NO CASH REFUNDS. Returned items will be exchanged for merchandise of equal value. If item is returned for size or color exchange, it must be exchanged for an item of equal value, if need is for an item of higher value, payment must accompany returned item. If you have any questions on these policies, please contact us. Unless we make an error in spelling Personalized items ARE NOT RETURNABLE. If you need an item right away and are not able to wait the 3-5 weeks;we do carry a limited amount of pre-made items , and would be happy to assist you with that purchase. Please contact us for those items. (Please note: While online orders can be purchased with credit cards, Phone and email orders will need to be paid with check or money order.) As always customer service is our number one goal and we will be happy to assist you in any way that we can. Please do not hesitate to call or email if you have any questions or need any help with your online order. Please note: We must have policies to ensure a well run business but if you have any problems or question PLEASE contact us. As always our #1GOAL is customer service |
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Copyright © 2007J&K Designs . All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from J&K Designs |
please note: all custom orders will take at least 3-5 weeks for delivery If you need your item by a certain date, type it in the comment section when you check out and we will contact you. |